Order Confirmation:
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we will begin processing the order for shipping.
If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Order Shipment:
You will receive your order within 2-7 days depending on the shipping option selected, unless otherwise notified. We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information, feel free to follow up with us at info@naturalpetorganics.com.
Most orders will be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.
Damages:
ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE NOTED CLEARLY ON THE FREIGHT BILL. If you notice any damage, you should note it clearly on the freight bill.
If your product is defective, or sustains damage during shipping, and you sign for delivery anyway, without documenting the damage on the freight bill, you are responsible for that product and we will be unable to file a claim on your behalf.
If you discover damage to your product, please contact us at info@naturalpetorganics.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your package in good condition and Natural Pet Organics cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave the parcel without a signature, Natural Pet Organics cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package.
